HR 视角下的人工智能应用指南

2024 年麦肯锡全球调研显示，在生成式人工智能（AI）工具面世尚不足一年的时间里，已有三分之一的受访者至少在一个业务场景中实现了生成式 AI 的应用。该调查进一步指出，近四分之一的企业高管受访者已在日常工作中常态化使用生成式 AI 工具，且有 40% 的受访者表示，鉴于 AI 技术的飞速演进，其所在机构正计划加大对 AI 领域的整体性投入。

The year is 2024. McKinsey's Global Survey finds that less than a year after manygenerative artificial intelligence (AI)tools made their debut, one-third of survey participants were using generative AI in at least one business area. The survey also found that nearly one-quarter of C-suite executive participants were using generative AI tools for work, with 40% of survey participants sharing that their organizations planned to invest in AI overall due to AI advances.

人工智能正日益成为广大人力资源从业者不可或缺的工具，且其可介入的人力资源职能边界仍在持续拓展。尽管人工智能在优化业务流程、为组织降本增效以及赋能人力资源从业者将重心转向人才发展与战略目标协同等方面展现出显著优势，但其伴随的法律合规风险、伦理困境及训练数据偏见等问题亦不容忽视，这迫切要求使用者秉持审慎态度并切实履行职业伦理义务。

AI is a tool already used by many HR professionals, and the number of HR-related responsibilities where AI can assist is growing. AI does have benefits, including streamlining processes, saving organizations time and money, and allowing HR professionals to devote more time to employee development and the support of strategic goals. But AI also comes with challenges, such as potential legal issues, ethical concerns, and bias intraining data, which require AI users to employ caution and due diligence.

在《面向 HR 的人工智能应用导论》课程中，我们将系统回顾人工智能的主要类型及其在人才获取、人才培养、薪酬福利、员工关系与敬业度、绩效管理等核心模块中的具体应用。我们还将深入剖析应用人工智能的利弊得失，精准识别最适宜借助 AI 工具完成的人力资源任务，并深刻洞察人类监督在其中的关键作用。此外，本课程还将探讨人工智能对推动多元化、公平与包容（DEI）目标实现所产生的深远影响。

In Artificial Intelligence for HR Professionals, you will learn about the different kinds of AI and how AI impacts talent acquisition, talent development, compensation and benefits, employee relations and engagement, and performance management. You will also learn more about the benefits and challenges of using AI, as well as which HR responsibilities are best assisted by AI tools, and the role of human oversight. The course also explores how AI affects the achievement of DEI goals.

学习目标 Learning Objectives

完成这门课程的学习后，你将获得：

After completing this course, you will be able to:

定义人工智能（AI）的各个阶段

区分监督学习、无监督学习和强化学习

识别机器学习、深度学习和生成式人工智能在人力资源领域的应用

阐述人工智能如何支持人才招聘和人才管理

描述人工智能如何影响薪酬管理和绩效管理

阐述人工智能如何影响员工关系和员工敬业度

确定最有效的训练数据以充分利用人工智能

阐述与人工智能相关的伦理问题和偏见

识别利用人工智能工具推进多样性、公平性和包容性（DEI）计划的优缺点

解释与人力资源职能相关的人工智能相关法规